Prepaid electricity operates on a pay-ahead system, meaning service is active only while funds are in the account. Daily energy usage is automatically deducted from the balance. Once it reaches zero, electricity is temporarily disconnected—day or night. When funds are loaded again, electricity is restored.
Running out of electricity at night is inconvenient. It can disrupt routines and create problems if essential appliances stop working. However, customers with month-to-month prepaid electricity plans have access to the provider’s portal or app to monitor usage, spending, and balances. Additionally, providers typically send low-balance notifications via text, app, or email. These alerts inform the customer before the account reaches zero, giving them time to add funds and helping them avoid unexpected outages.
For added security, it is beneficial to maintain a buffer balance, monitor usage patterns, and top off funds proactively to ensure continuous service.
It’s worth noting that there are certain circumstances where electricity cannot be shut off. According to the Texas Public Utility Commission, extreme weather emergencies may prevent disconnection for nonpayment.