Prepaid electricity plans offer an online portal or mobile app, or both. This central hub allows customers to monitor their usage in real time and stay up to date on their remaining balance. In addition to your current balance, recent consumption, and daily charges, the portal also displays the remaining number of service days.
Many providers allow customers to set their own custom alert levels—for example, to receive a daily balance update or to receive warnings well before a critical balance is reached. This custom control helps prevent unexpected service interruptions.
Beyond digital tools, some plans let you check balances via an automated phone system or by replying to specific text commands. Additionally, customers with certain smart meter models can view their remaining balance directly on the meter’s display screen. Physically checking the meter is a valuable benefit if there is an internet or power outage and other tools are inaccessible. Each Retail Electric Provider (REP) offers its own set of tools. It’s a smart idea for customers to review the instructions from the specific provider they choose, so they can understand which tools are available.
Overall, residential prepaid electricity plans offer customers a convenient way to see their balance and monitor their electricity use as it changes throughout the day.